Policies  |  Cancellation Policy

CANCELLATION POLICY


     
  STANDARD DISPATCH PROCEDURE:
An Early Morning Trip with a pickup time before 9 a.m. is usually dispatched by 9 p.m. the preceding day. All other trips are usually dispatched 2 to 4 hours prior to pickup time.		  
     


A. RESCHEDULING OF AIRPORT SERVICE is possible at no extra charge, as long as rescheduling is requested before the driver is dispatched (see Standard Dispatch Procedure above).

B. CANCELLATION OF AIRPORT SERVICE:

 


THE FULL FARE will be charged for cancellations in the two following cases:

 

 


I.  Cancellations after the driver has already been dispatched. (2 hours before)
(see Standard Dispatch Procedure above).
   
II. If the passenger fails to be at the designated pickup location (no-show).  If for any reason you cannot locate your chauffeur, call Alexis Limousine & Sedan Service at 1-877 253 9479.  To avoid being billed as a no-show, do not leave your location without contacting Alexis Limousine & Sedan Service.  You must contact us by phone.

C. CANCELLATION OF CHARTERED SERVICE:
A minimum of 5 days notice is required for cancellation of all charter arrangements (e.g. weddings, wine tours, point-to-point reservations) to avoid the charge of the full fare plus 20% gratuity. Wait Time Charges May apply if a chartered service is cancelled after a driver has waited on location along with the cancellation fee.  A non-refundable 40% deposit is taken on all charters.  If a cancellation is requested within less than 24 hours 100% of the charter will be charged. 


D. PROMS: All prom reservations are non-refundable and cannot be cancelled.  The full fare will be charged even if the service is not completed at the request of the passenger.


     
  PLEASE NOTE: Alexis Limousine & Sedan Service is not responsible for service delayed or not rendered due to Acts of God or to circumstances beyond our control. Alexis Limousine & Sedan Service does not guarantee vehicle availability or pricing for reservation changes. All prices are subject to change without notice!!!  
     

 

 

 
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